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VENUE POLICY

​Coyote Ugly Saloon UK Venue Policy

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1. Health, Safety & Hygiene

  • Compliance: All staff must comply with UK health and safety laws, including regular hygiene training and adherence to sanitation protocols.

  • Infection Control: Hand sanitising stations are available throughout the venue. Staff will clean high-contact areas regularly to maintain hygiene standards.

2. Customer Service and Conduct

  • Energetic Customer Engagement: Staff are encouraged to engage with customers in a lively, friendly manner in line with the Coyote Ugly brand.

  • Harassment-Free Environment: Coyote Ugly promotes a safe, respectful space for everyone. Any harassment, aggressive behaviour, or inappropriate conduct will result in immediate action, including removal from the venue if necessary.

3. Digital Hospitality and Inclusivity

  • Flexible Payment Options: Contactless payments and digital transactions are available for customer convenience.

  • Accessibility: The venue is equipped to be accessible to all customers. Staff members are trained to assist patrons with disabilities and to ensure their comfort and safety.

4. Staff Wellbeing & Training

  • Mental Health Support: The venue provides mental health resources to support staff, recognising the demands of high-energy, customer-facing roles.

  • Brand Representation: Staff are Coyote Ugly ambassadors, trained in lively service while upholding professionalism, safety, and respect.

5. Environmental Responsibility

  • Sustainable Practices: The venue reduces its environmental footprint by minimising single-use plastics and practising waste sorting. Wherever possible, eco-friendly materials are used, and all waste is disposed of responsibly.

6. Safety and Crowd Control

  • Security Staffing: Security personnel are present during peak hours to ensure crowd safety, manage entry, and prevent disruptions.

  • Incident Reporting: All incidents or security concerns are documented promptly. Staff should report any issues to management to help maintain a secure environment.

7. Brand Consistency and Atmosphere

  • Entertainment and Vibe: The venue will feature music, décor, and interactive elements that reflect the iconic, high-energy atmosphere of Coyote Ugly.

  • Customer Feedback: Feedback is encouraged and regularly reviewed to improve the overall experience, ensuring offerings align with customer expectations.

8. Dress Code & Behaviour Expectations

  • Fancy Dress Encouraged: Get into the spirit and rock your fancy dress! While we love creativity, please note that stilettos, bare feet, and flip-flops are not allowed on the bar top for safety reasons.

  • Behaviour Expectations: We pride ourselves on creating a fun, safe environment for all. Inappropriate behaviour, including aggressive or disruptive actions, will not be tolerated. We reserve the right to remove customers who do not comply with our standards.

9. Responsible Drinking

  • Alcohol Policy: Coyote Ugly promotes a fun atmosphere, but we also encourage responsible drinking. We reserve the right to refuse service to any customer who appears intoxicated or is behaving inappropriately.

10. Privacy & Data Protection

  • Data Security: We respect your privacy and are committed to safeguarding your personal information. All customer data collected for bookings, payments, and reservations is handled in accordance with the UK’s GDPR regulations.

11. Booking & Reservation Policy

  • Reservations: We encourage customers to book tables in advance, especially for peak times and special events. Reservations require full payment up-front.

  • Cancellation & Refund Policy: Please note that we do not offer refunds for cancellations unless the venue is forced to close. If you need to modify your booking, please notify us as soon as possible.

12. Lost Property

  • Lost and Found: If you’ve lost an item during your visit, please speak to a member of staff immediately. Unclaimed property will be held for a period of time, after which it may be disposed of or donated.

13. Noise Levels & Consideration for Nearby Properties

  • Noise Management: We aim to create a high-energy atmosphere while being considerate to our neighbours. We will take necessary steps to manage noise levels during late hours and ensure the comfort of both our customers and the surrounding community.

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Customer Feedback: Feedback is encouraged and regularly reviewed to improve the overall experience, ensuring offerings align with customer expectations.

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