VENUE POLICY

Coyote Ugly Saloon UK Venue Policy

1. Health, Safety & Hygiene

Compliance: All staff must comply with UK health and safety laws, including regular hygiene training and adherence to sanitation protocols.

Infection Control: Hand sanitizing stations are available throughout the venue. Staff will clean high-contact areas regularly to maintain hygiene standards.

2. Customer Service and Conduct

Energetic Customer Engagement: Staff are encouraged to engage with customers in a lively, friendly manner in line with the Coyote Ugly brand.

Harassment-Free Environment: Coyote Ugly promotes a safe, respectful space for everyone. Any harassment, aggressive behavior, or inappropriate conduct will result in immediate action, including removal from the venue if necessary.

3. Digital Hospitality and Inclusivity

Flexible Payment Options: Contactless payments and digital transactions are encouraged for customer convenience.

Accessibility: The venue is equipped to be accessible to all customers. Staff members are trained to assist patrons with disabilities and to ensure their comfort and safety.

4. Staff Wellbeing & Training

Mental Health Support: The venue provides mental health resources to support staff, recognizing the demands of high-energy, customer-facing roles.

Brand Representation: Staff are ambassadors of the Coyote Ugly experience, trained in lively service while upholding professionalism, safety, and respect.

5. Environmental Responsibility

Sustainable Practices: The venue reduces its environmental footprint by minimizing single-use plastics and practicing waste sorting. Wherever possible, eco-friendly materials are used, and all waste is disposed of responsibly.

6. Safety and Crowd Control

Security Staffing: Security personnel are present during peak hours to ensure crowd safety, manage entry, and prevent disruptions.

Incident Reporting: All incidents or security concerns are documented promptly. Staff should report any issues to management to help maintain a secure environment.

7. Brand Consistency and Atmosphere

Entertainment and Vibe: The venue will feature music, décor, and interactive elements that reflect the iconic, high-energy atmosphere of Coyote Ugly.

Customer Feedback: Feedback is encouraged and regularly reviewed to improve the overall experience, ensuring offerings align with customer expectations.